Privacy Policy

What we collect

• Account info: your name and email from the sign-in provider you choose (e.g. Google).
• Content: images you upload and prompts you write, plus the videos and related outputs you generate.
• Usage & billing: credit activity and payment records handled by our payment processor (we do not store full card details).
• Technical data: standard logs and basic analytics to keep the service running and improve it.

How we use it

To provide generations, manage your credits and account, process payments, prevent abuse, and improve the service. We do not sell your personal data.

Model providers

To generate content, prompts and uploaded images are sent to the model providers that run the engine (such as the Seedance 2.5 model). They process this data to return your result.

Support chat

The live-chat widget on our pages is run by Crisp. When it loads it may set a technical cookie and process basic session data (such as your IP address and the page you are on). If you start a conversation, your messages and any contact details you share are processed by Crisp, and the text of your first message may be checked by an AI provider to tell whether it is a support question or a generation request.

Retention

We keep account and billing records as needed to operate the service and meet legal obligations. You can request deletion of your account and associated data.

Your choices

You can access, correct or delete your data by emailing support@seedance2-5.video. Depending on your region you may have additional rights under laws such as the GDPR or CCPA.

Changes

We may update this policy; the date below reflects the latest version.

Last updated: 2026-10-06.